Notice

Innervate Technology Solutions Limited (“Innervate”) is firmly committed to protecting your privacy. You should understand what we do with any personal information that you provide to us. That’s why we’ve created this Privacy Policy, which discloses our information gathering and dissemination practices.

Overview

In general, using our website (www.innervate.uk.com) as a site visitor may be considered anonymous: we do not engage in any activity that will personally identify our site visitors.

We may use your IP address to help diagnose problems with our server, to administer our website and to refine our site based on which features people use most often. Your IP address is also used to help identify you and to gather broad demographic information.

If you are a customer or supplier of ours, we will also use your personal information for the purposes of providing the services or information you or your organization have requested, contacting you about other services or events that may be of interest to you and for other legitimate business purposes, as permitted by applicable laws.

Any personal information that we have collected or stored about you or that you have provided to us, may be transferred to a future purchaser of our company and/or its assets.

The data collected via our site is stored in a secure server with our ISP who will take periodic backups of such data but will not give or sell it to anyone else.

Registration

Using www.innervate.uk.com does not require registration of any kind other than voluntary registration for registration to conferences and net sessions organised by Innervate. The personal data collected for these purposes will not be sold to anyone outside Innervate and will be used by Innervate for one-on-one contact with the registrants.

Cookies

Innervate may collect certain information by automated means, such as cookies and web beacons, when a user visits our website. A “cookie” is a small piece of data that a website can send to your browser, which may then be stored on your system. For further information on the cookies we use on our site and why we use them, please read our Cookie Policy.

We sometimes collect anonymous information from visits to our website to help us provide better customer service. This anonymous information is sometimes known as “click stream data”. We may use this data to analyze trends and statistics and to help us provide you with a better customer service.

Links

This website contains links to other websites. Innervate is not responsible for the privacy practices or the contents of such websites, nor do we take any responsibility for the opinions of third parties expressed on or through our website.

Delete/Deactivate

This site gives users the following option for removing their information from our database to not receive future communications or to no longer receive our service: To delete your record from our database, send us an email at enquiries@innervate.uk.com.

Change/Modify

This site gives users the following option for changing and modifying information previously provided: Send email to enquiries@innervate.uk.com to request a change.

Access requests

Innervate will provide users with access to their data and, when appropriate, allow them to request that their personal information be corrected, updated, blocked or deleted where it is inaccurate, outdated or obsolete, in accordance with applicable laws. Web users may exercise their right of access by contacting Innervate as stated below. Web users may also object to the processing of their personal information, based on legitimate grounds and in accordance with applicable local laws. In some circumstances, objecting to Innervate’s use of personal information may prevent Innervate from providing its services to those users and from maintaining its relationship with them.

Where we store your personal data

The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area (”EEA”). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Innervate will take appropriate steps to apply the same level of protection to the data being transferred in accordance with this privacy policy and applicable local law.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to this Privacy Policy

Innervate reserves the right to modify or update our Privacy Policy at any time without notice, so we encourage you to review this policy from time to time.

Contact

If you have any queries, questions or concerns about this Privacy Policy or our privacy practices or wish to request a copy of the personal information we hold about you, please contact our Data Protection Representative .

General

The data privacy regulations of some countries require that individuals must be notified of certain data collection practices. Innervate Technology Solutions Limited (“Innervate”, “we”, “us”, “our”) will be storing certain data that it collects on a cloud based platform ClickDimensions Web Tracking which is a “software as a service“ marketing automation solution offered by ClickDimensions. You are being asked to read and accept the terms of our data collection and processing practices in connection with ClickDimensions as set out below (“Notice”).

To proceed further, you must read this Notice in its entirety, and if you agree to the terms, check the “I CONSENT” box that follows.

Contact Details

You may contact Innervate (being the “data controller”), or our representative with any questions relating to this Notice, and in order to exercise your rights as follows:

E−Mail to: enquiries@innervate.uk.com

What personal data is collected and processed?

The personal data (which means any information about a living individual whose identity is apparent or can be reasonably ascertained from such information (including when in combination with our sources of information)) we collect may include the following; although this is not an exhaustive list:

  • Identity information − name, address, gender, personal contact details (including email address and telephone number);
  • Employment details − job title, description of job role, company name, work contact details (including work email address and phone number), work history i.e. previous roles; and
  • Background information − professional membership details and interests and preferences in a professional/personal sense which may be deduced from information provided by you.

We are however firmly committed to protecting your privacy. Therefore we will treat your personal data confidentially and will only process and, where relevant, disclose it as set out below.

How will your personal data be used?

Your personal data will be used by us in connection with the following purposes:

Service Provision and Internal ProcessingBasis for Lawful Processing
To provide a service to you, and to provide information on such serviceInnervate's Legitimate Interests
To confirm, update and improve our customer records to maintain an accurate and rich databaseInnervate's Legitimate Interests
To respond to any queries or complaints that you raiseInnervate's Legitimate Interests
Management of Relationship and Direct MarketingBasis for Lawful Processing
To manage, analyse, understand and develop your relationship with usInnervate's Legitimate Interests
To keep you informed of any of our other/new services and identify and market services that may be of interest to you, where you have chosen to be made aware of this (see further section on Marketing below)Innervate's Legitimate Interests and your Consent
Analytics and StatisticsBasis for Lawful Processing
To review the service we provide or have provided to you and carry out analytics and report on customer engagementInnervate's Legitimate Interests
Legal ObligationsBasis for Lawful Processing
If we are obliged to disclose information by reason of any law, regulation or court orderNecessary for Compliance with a Legal Obligation
OtherBasis for Lawful Processing
For any other purpose to which you agree, or which is not incompatible with the aboveYour Consent

Automated Profiling

Where you provide express consent, we will carry out profiling using automated processing using Pardot to evaluate, analyse or predict preferences. This is to enable us to provide tailored marketing.

Marketing

From time to time, where we have obtained your prior consent, we may send you information that we perceive may be of interest to you (including in relation to services of our partners).

You may receive this information by SMS or email. If, at any time, you prefer not to receive further communications from us in any form (except in connection with information or services that you specifically request), you will have the ability to unsubscribe from such communications by means of a link provided in every e−mail or SMS that is sent to you by us or by contacting us (see section 2 on contacting us).

Who will have access to your personal data?

  • The third parties we may need to share personal data are:
  • Entities who may or do acquire any rights in us; for the purpose of a business sale or re−organisation;
  • Our advisors; for the purpose of assisting us to better manage, support or develop our business and comply with our legal and regulatory obligations;
  • Third party service providers; who need to know the information in order to provide us or you with service (including our third party service providers who process information on our behalf to help run some of our internal business operations including email distribution, data storage, provide information technology and marketing services, customer services and for data analytics); and
  • Law enforcement and regulatory bodies; in order to comply with any legal obligation or court order.

These parties may be located in the UK, other countries in the European Economic Area (“EEA”) or elsewhere in the world. Different privacy laws may apply in these countries. We only make these arrangements or transfers where we are satisfied that adequate levels of protection are in place to protect any personal data held in that country or that the third party will act at all times in compliance with applicable privacy laws. Where personal data is transferred outside of the EEA, unless the recipient country is deemed to provide an adequate level of protection, we will put in place safeguards to ensure such adequacy. The safeguards we rely on in respect of international transfers are data transfer agreements which incorporate the standard contractual clauses. You may have a right to request any data transfer agreement under which your personal data is transferred, but please note we may redact non-data protection parts of the agreement for reasons of commercial confidentiality.

How will we store your personal data?

We invest appropriate resources to protect your personal data, from loss, misuse, unauthorised access, modification or disclosure. Wherever possible, we will ensure that our systems, and procure that our third-party service providers systems are appropriately secure for processing your personal data, and that the risks of your personal data being unlawfully used, amended, deleted, lost or stolen are minimized. In particular, we have entered into a contract with Microsoft Limited to ensure an adequate level of protection for the personal data stored on Microsoft Cloud Services.

The personal data that you provide will be retained by us in accordance with applicable laws. However, we will take reasonable steps to destroy or de−identify personal data we hold if it is no longer needed for the purposes set out above, including if you no longer have an active and on−going relationship with us.

What rights do I have in relation to my personal data?

You have the right, subject to certain exceptions, to request copies of certain of your personal data within our control and details of how we use that information. If you think any of the personal data we hold about you is inaccurate or no longer required for the original purpose, you may also request it is corrected or erased. From 25 May 2018, you also have the following additional rights:

  • Data portability − to the extent that we are relying upon consent as the legal basis for processing, and that personal data is processed by automatic means, you have the right to receive all such personal data in a structured, commonly used and machine−readable format, and also to require us to transmit it to another controller where this is technically feasible;
  • Right to restriction of processing − you have the right to restrict our processing of your personal data where:
  • You contest the accuracy of the personal data (until we take sufficient steps to correct or verify its accuracy);
  • The processing is unlawful but you do not want us to erase the data;
  • We no longer need the personal data for the purposes of the processing, but you require the personal data for the establishment, exercise or defence of legal claims; or
  • You have objected to processing justified on legitimate interest grounds pending verification as to whether we have compelling legitimate grounds to continue processing.

Where your personal data is subjected to restriction in this way we will only process it with your consent or for the establishment, exercise or defence of legal claims.

  • Right to withdraw consent − you will also have a right, in certain circumstances, to require us to stop processing your personal data and/or to withdraw your agreement to processing based on ‘consent’ (including receiving direct marketing), but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest i.e. where processing is necessary for the provision of a service.
  • Right to object to processing justified on legitimate interest grounds − to the extent that we are relying upon a legitimate interest to process your personal data, then you have the right to object to such processing, unless we can either demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defence of legal claims.

In relation to all of these rights, please contact our Data Protection Representative, with subject heading “Exercise of Data Subject Right(s)”.

If you have a complaint about how we have handled your personal data you may contact our Data Protection Representative and we will investigate your complaint. You also have the right to lodge a complaint with a supervisory authority (i.e. your local data protection authority) once you have tried to resolve the issue with us.

CHANGES TO OUR PRIVACY POLICY

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.