Customers and prospective customers have come to expect a higher level of personalised service and for that service to be delivered faster and to a higher standard. Hence, businesses are looking to more modern, feature-rich technical solutions, such as Microsoft Dynamics 365, that can help improve the customer experience. In addition, enhanced functionality, accurate on demand analytics and integration with line of business applications increases staff productivity and makes your business more efficient.
When the time comes to consider upgrading your legacy systems, it is important to carry out appropriate readiness and suitability checks. The business needs to be confident that integrations, data, customisations and user adoption are going to be maintained.