Serving the public in times of major change is an enormous challenge. Whether you are facing tightening budgets and austerity measures or are trying to adapt to new standards, technology is key to your success. With Innervate as your dynamic and collaborative technology partner, you will have all the resources and value for money solutions to meet your goals, make informed decisions and deliver quality services your communities need.
Innervate’s Government solutions are based on leading-edge Microsoft technology via the secure and performant Azure cloud.
These solutions provide a suite of accelerators and products that have been tailored to Government organisations including:
- Citizen portals – Real-time updates and interaction between your organisation and the citizen so they are constantly up to date on the progress of their request and do not have to contact you.
- Community Portal – Enables forums, blogs and citizen interaction for groups with a common interest.
- Report it, Request it and Pay it Local Government solution – a configurable framework of portal-based services allows citizens to interact with all local authority services, raise issues, track progress and check resolution – from a missed bin collection to potholes, housing benefit claims and allotment allocations.
- Contact Centre – Manages all citizen communication including phone, email, social media and portal.
- Social Engagement solutions to improve communication and support to the public including feedback on all aspects of public service.
- Case Management – Dynamics Customer Services enables you to record and manage cases in accordance with regulations and to meet Government service levels.
- Artificial Intelligence and machine learning to automate citizen interaction proactively and streamline operations with a high return on investment.
- Business Intelligence – Power BI provides real-time, configurable user dashboards based on role and reporting for all your key data in one central place no matter where the data is located.
- ERP – Dynamics Finance and Operations provides your Financials and Procurement business processes. This solution is broken down into modules that you implement as needed including General Ledger, Accounts Receivable, Accounts Payable, Bank, Budgeting, Fixed Assets, Requisitions, Purchase Ordering and Products.
- A comprehensive marketing solution from engagement on your website right through to attending an event and providing feedback.