Managed Service Support

For when you need to know your digital solutions are in safe hands, so your end-users can just focus on doing what they do best.

Why Managed Service?

Once your digital solutions are live and deployed, you’ll want to ensure that they keep on doing what you need them to so they deliver maximum value and you and other end-users can keep delighting your customers.

But such is the nature of tech that occasionally things don’t work exactly how you expect they will, issues need to be dealt with or updates need to be made.

If you’ve not got the capability in-house to deal with these challenges having a support provider working alongside you is vital to keep things ticking over.

Our managed service experts are here to support you and your team, as we do for our clients like G4S, Virgin Atlantic, Aspen Insurance, Oxfam, South West Water and many more where we’ve built close working partnerships and valuable relationships throughout our 35+ years of delivering exceptional service.

 

“Innervate have consistently delivered top quality support services and I feel confident in recommending them as a Managed Service supplier”

Kevin Santi, Systems Delivery Manager, G4S EM Managed Service

 

Managed Service from Innervate

Working with us you’ll get priority access to our senior technical and development teams for both escalation and early sight of new developments. All thanks to our Microsoft Gold partner status and close relationships with other key software and platform vendors.

We’ve vast experience working across front line/project, second line and third line teams ensuring knowledge is shared end-to-end for all the solutions we support. This is no different if we onboard a third-party solution, as we dive deeper to deliver exactly the same high-quality support as we would for our own solutions.

If you already have solution support in place but you need that something extra, we can easily transition an existing managed service to Innervate Managed Services at pace and with a promise of no disruption to BAU. Just the same exceptional service that will allow you to keep doing what you do best.

You’ll also get complete peace of mind from our UK based team, who work seamlessly with our overseas development centres providing global reach with a local voice.

 

Managed Service Support to suit you

We have a range of  arrangements available which can be flexed as needed to suit whatever level of need tosupport you require across whichever solutions you have in place:

 

Foundation level Managed Service

A pay-as you-go arrangement giving you access to our expert service desk and managed service support team on an ad hoc basis. You may not need us all the time but we’re there when you need us the most, ready to undertake all reasonable endeavours and find you a solution for the issue at hand.

 

Enhanced level Managed Service

Our most popular form of support giving you unlimited access to our service desk team during the work week and working under agreed KPIs.  Your issues will be fixed quickly so you and your team can keep delivering for your customers.

 

Premium Managed Service

Our top level, gold standard service giving you 24 x 7 x 365 support, with a development resource and help desk support available at all times. Premium level managed service support also includes proactive solution monitoring, so we can get things fixed before they even become an issue.

Our managed service team have expertise across the following areas:

  • Service desk & IT management
  • Service transition
  • Service delivery management
  • Program management
  • Application support services
  • Tech and dev services
  • Azure/private cloud/hosting
  • Remote infrastructure
  • Monitoring
  • Network services

We can also help you with Discovery projects, Microsoft Dynamics 365 Deployment, and Microsoft Product Licensing

 

How can we be of help?

If you’re interested in how Innervate can help support you and your end users, just get in touch.

Innervate – Chat with Iris