Public Sector & Local Government

Public Sector & Local Government challenges…

For Public Sector and Local Government decision-makers like you there are going to be a number of challenges you’re probably facing right now;

  • Ensuring you deliver a high quality service to citizens
  • Modernising those services
  • Adapting to new standards
  • Transforming ways of working – all with ever-tightening budgets and a focus on delivering value for the tax payer

To deal with your challenges properly you’ll want to make sure you’ve got the right solutions, services and support in place; those that enable you to improve communication, boost efficiency, reduce waste and ultimately build better relationships with citizens.

You’ll be able to do just that with our help as an adviser and digital productivity partner.

 

Our Public Sector & Local Government Experience…

We’re already trusted by numerous city and county councils as well as the Skills Funding Agency and National Savings and Investments (NS&I), delivering the solutions, services and support to shape their digital strategy, realise cost savings and improve the service they provide the citizen.

As a Microsoft Gold Partner and Dynamics 365 experts our multi-skilled team are perfectly placed to help our Public Sector clients build and then realise their digital strategy, using our flexible and adaptable approach and 35+ years of experience of delivering end-to-end solutions to ensure your success.

Working with Innervate we’ll make you more productive, more effective and help you build better relationships with citizens.

 

Public Sector Digital Productivity Solutions

Our core areas of expertise cover discovery, deployment, managed services and licensing but we also have solutions built especially for Public Sector organisations like yours, including:

  • Citizen Portals – Empowering citizens and improving communications using real-time updates to track interactions and requests, putting the citizen in control.
  • Community Portals – A single location to host forums, blogs and encourage citizen interaction amongst groups with a common interest.
  • Report it, Request it, Pay it solution – a fully configurable framework of portal-based services allowing citizens to interact with services, raise issues, track progress and check resolutions. Covers everything from a missed bin collection, to potholes, housing benefit claims, allotment allocations and everything in between.
  • Contact Centre Solution – Helping you to easily manage all citizen communications including phone, email, social media and portal, and ensure citizen concerns are addressed
  • Case Management Solution – Enabling you to efficiently record and manage cases raised by citizens so you can meet Government service levels, using Artificial Intelligence and machine learning to automate processes and streamline operations for a high return on investment.

 

Interested in how we could help you? Just get in touch with our Public Sector expert Martin Davis.

Innervate – Chat with Iris